Returns & Exchanges
At FACT., we prioritize your satisfaction and offer a seamless 30-day return policy for all unworn apparel and accessories in their original packaging. We aim to ensure every piece you purchase meets our high standards of quality and style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original shipping box, ensuring all tags are attached and the product is in its original condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing